Privacy Policy for Wonderstory® Christian Animation Studio

Effective Date: November 2, 2026

1. Introduction Welcome to Wonderstory® Christian Animation Studio. This privacy policy applies to Wonderstory Ltd (Company No. 12181029), located at Office 794, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW (“we”, “our”, or “us”). We are committed to protecting your personal data and respecting your privacy when you visit https://wonderstory.net, enquire about our services, or become a client. This policy informs you of your privacy rights and how the law protects you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity & Contact Data: Includes first name, last name, organisation name, billing address, email address, and telephone numbers.

  • Communication & Audio Data: Includes call recordings, voice data, and text transcripts generated when you interact with our automated AI phone systems or SMS channels.

  • Financial and Transaction Data: Includes details about payments to and from you. Payments are processed securely via our third-party payment processors; we do not store your credit card numbers.

  • Project Data: Includes scripts, briefs, voiceover recordings, proprietary brand guidelines, and files submitted to us (stored securely via our cloud storage providers).

  • Technical and Usage Data: Includes IP address, device type, browser type, pages viewed, and approximate location. We collect this via website analytics tools, advertising pixels, and form tracking.

  • Marketing Data: Includes your subscription preferences, and tracking data from our email campaigns (such as open rates and link clicks) stored securely by our email marketing service.

3. How We Use Your Personal Data We process personal data under the following lawful bases:

  • Performance of a Contract: To respond to enquiries, send proposals, manage animation projects, deliver assets, and process invoices through our accounting software.

  • Automated Communications & Email Marketing (Consent / Contract): Where you have explicitly opted in, we use email marketing platforms, AI voice agents, and SMS platforms to send automated emails, newsletters, or contact you regarding your enquiry. We use tracking technologies in our emails to understand engagement. You will always be informed when interacting with an AI voice system.

  • Legitimate Interests: To improve our website and customer experience, measure ad performance through advertising networks, and manage studio operations alongside trusted Christian freelancers.

  • Legal Obligation: To maintain tax, accounting, and contract records.

4. Disclosures of Your Personal Data We may share data with:

  • Internal Collaborators: Trusted freelance animators, illustrators, and voiceover artists who operate under strict confidentiality agreements. Only data required for your project is shared.

  • Third-Party Platforms: Payment processors, accounting software, email marketing platforms, communication processors (including AI voice and SMS gateways), web hosting providers, and analytics/advertising services.

We never sell or rent your information.

5. International Transfers Some of the third-party platforms and cloud services we use may store data outside the United Kingdom or European Economic Area (EEA). These services comply with UK GDPR through standard contractual clauses and recognised international data transfer safeguards.

6. Data Security We store data securely using encrypted and GDPR-compliant services. We limit access to your personal data and unreleased project content strictly to those employees and freelancers who have a business need to know.

7. Data Retention We retain personal data only as long as necessary:

  • Email marketing data: Until you unsubscribe.

  • Enquiry form submissions: Typically 2 years.

  • Client project files: Typically 3–7 years.

  • Accounting and tax records: 6 years (legal requirement).

  • Website analytics data: 14 months.

8. Cookies & Tracking We use cookies to run website analytics, measure advertising performance, capture lead attribution, and remember form choices. You can control or disable cookies at any time in your browser settings.

9. Your Legal Rights (UK GDPR) You have the right to request access, correction, or deletion of your personal data, object to or restrict processing, request data transfer, or withdraw consent (such as unsubscribing from emails) at any time.

10. Contact Us & Complaints If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

  • Email: hello@wonderstory.net

  • Post: Wonderstory Ltd, Office 794, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO.